Please list the online program staff including titles and basic roles and responsibilities for your program.
2
Report the informational and communication support options your program makes available to the students/trainees. (Report all that apply): I missed some points here!
3
In what manner can the students contact these professionals?
Role of individual
Method of Communication
Email
Live Chat
Social (Facebook/ Twitter)
Phone
Other
Course coordinator
Instructor
Tutor
Graduate assistant
Discussion facilitator/Moderator
Copyright coordinator
Guest speaker (or outside expert)
Counselor
Career counseling services
x
x
x
Technical support
Learning resources
Tutoring service
Library service
Admission office
Registration service
Bursar office
Financial aid
Bookstore
Other
4
Does the program webpage include a Frequently Asked Question (FAQ) page?
5
Does the program conduct a pre-assessment survey to identify if learners have the necessary skills for online learning and what areas they may particularly need to be supported (a tech/support profile for each student)?
6
Does the program provide any guidance to students on how to organize for online learning?
7
Does the program provide an (online) orientation to support new students? on-campus boot camp
8
Does the instructor assist students who encounter problems in completing their assignments?
9
Does the course provide someone other than the instructor who can assist with student problems regarding learning tasks? during synch sessions there's a tech asst
Celeste
10
Does the program require instructors to provide timely responses to student queries?
Celeste
11
Does the program provide troubleshooting assistance or a help line? documentation available tech support during week and on Saturdays emergency phone - around a few years - server crash community forums - post questions - even middle of the night and might get an answer
Celeste
a
What staff is responsible for responding to technical help inquiries? help desk
12
Does the program provide technical support materials on the Web (online help center)? online documentation
I missed some points here!
Twitter)
on-campus boot camp
during synch sessions there's a tech asst
documentation available
tech support during week and on Saturdays
emergency phone - around a few years - server crash
community forums - post questions - even middle of the night and might get an answer
help desk
online documentation